Kiwi Energy has partnered with Cinch Home Services to bring a new level of protection for your home.

Your heating and cooling system will be covered as part of your Kiwi Guard agreement while you are a Kiwi Energy customer. 1

You will receive a separate welcome package detailing your HVAC protection through Cinch Home Services under the Kiwi Guard product 7-10 business days after enrolling.

How a Cinch Home Protection Plan Works:


When a covered item breaks down, customers can request service online
or by phone on 844-324-5688


Cinch will find a pre-screened service pro in your area to help fix the item.


The service pro will repair the item (if it can’t be repaired, it will be replaced).1


You pay a deductible and the repair is guaranteed for 180 days (non-covered charges may apply).1

We know that your home is important to you.
That’s why we have partnered with Cinch to ensure
your needs are met quickly when problems arise.

Additional plan benefits include:

180-day Workmanship Guarantee

Peace of mind with covered repairs guaranteed for six months

Quick Account Access

Request service, review coverage and more at

Appliance Discounts

Exclusive savings on brand-name appliances when you’re ready to upgrade

Emergency Lodging Reimbursement

Up to $1,200 (one claim per year)2,3

Lockout Protection

Put $50 back in your pocket after your next locksmith service

Visit to obtain additional home services:

  • Appliances
  • Smart Support

* Customer must enroll with Kiwi Energy and be an active customer receiving electric and/or natural gas supply service under the Kiwi Guard product in order to receive services provided by Cinch Home Services, Inc. or its affiliates (collectively “Cinch”). Customer must be homeowner or have

approval from homeowner to enroll and receive such service. The services specified in Customer’s Contract with Cinch will last for the duration of Customer’s Agreement with Kiwi Energy. If Customer terminates their agreement with Kiwi Energy, then they will no longer receive the services from

Cinch. See Section 4 of Kiwi Energy’s Kiwi Guard Agreement. Refer to the Customer Contract with Cinch for terms and conditions on the home services provided as part of Kiwi Guard, including a claim cap of $750 per agreement term and other limitations and exclusions that may apply.

1 Customer required to pay a deductible of $125. See the terms, conditions and claim cap limitations as outlined in the Welcome Package provided by Cinch Home Services, Inc.

2 This benefit is provided by an unaffiliated third party under an insurance policy issued to Cinch Home Services, Inc., for the benefit of customers enrolled by Cinch Insurance Agency, Inc., an affiliate of HomeSure Services, Inc. and Cinch Home Services, Inc.

3 Only one reimbursement per member per 12-month period. This reimbursement also covers hotel/motel emergency lodging when a sudden break in a water pipe results in flooding and the removal of the water from the residence by a water removal company is delayed by 24 hours or more.

All the reimbursement details are included in your welcome materials which will be mailed after the warranty has been paid.

Cinch is a registered mark of Cinch Home Services, Inc.