Customer must enroll with Kiwi Energy and be an active customer receiving electric and/or natural gas supply service under the Kiwi Guard product in order to receive services provided by Cinch Home Services, Inc. or its affiliates (collectively “Cinch”). The services specified in Customer’s Contract with Cinch will last for the duration of Customer’s Agreement with Kiwi Energy. If the Customer terminates their agreement with Kiwi Energy, then they will no longer receive the services from Cinch. See Section 4 of Kiwi Energy’s Kiwi Guard Agreement.
1 – Subject to terms, conditions and claim cap limitations as outlined in the welcome package.
2- For HVAC Protection, Customer must be homeowner or have approval from homeowner to enroll and receive such service. Refer to Cinch Contract for limitations and exclusions that may apply, including a claim cap of $750 per agreement term.
3- For Surge Protection, Customer must be an authorized person to enroll and receive such service. Refer to Cinch Contract for limitations and exclusions that may apply, including a claim cap of $1,500 per year. This benefit is provided by an unaffiliated third party under an insurance policy issued to Cinch Home Services, Inc., for the benefit of customers enrolled by Cinch Insurance Agency, Inc., an affiliate of HomeSure Services, Inc. and Cinch Home Services, Inc. Only one reimbursement per member per 12-month period. This reimbursement also covers hotel/motel emergency lodging when a sudden break in a water pipe results in flooding and the removal of the water from the residence by a water removal company is delayed by 24 hours or more. All the reimbursement details are included in your welcome materials which will be mailed after the warranty has been paid. Cinch is a registered mark of Cinch Home Services, Inc. Kiwi Guard is currently only available to certain locations, and qualifiable customers.<