Help During COVID-19
A Note from Kiwi Energy:
Customer service is a top priority for us at Kiwi Energy, as is the well-being of our employees. That’s why despite the challenges with the Corona Virus (COVID-19) and social distancing guidelines, our customer service represensitives have moved to work from home and will continue to provide uninterrupted customer support.
We will remain available during regular business hours in order to provide regular account inquiries. Kiwi Energy is well equipped to work through this period and will continue to provide exceptional service.
If you have any questions or concerns please feel free to reach out to our call center.
Thank you,
-The Team at Kiwi Energy
Protecting Yourself Against Scammers
If you are contacted about a bill collection, the caller should be able to provide the following information to you:
-Account name
-Address
-Phone Number
-Amount of Current balance
If they cannot provide this information, you should hang up immediately and not share any information with the caller. Be mindful of these situations, as the scammers can use tactics to manipulate the Caller ID.
Submit Your Own Meter Reads
Here is a list of resources for how you can read you meter at home. By reading your meter at home, you will be charged for your actual usage, not an average historical usage. Estimated billed are based on the usage at the same time of the previous year. By reading your own meter, you avoid having to have someone come out to your house and read your meter.
Also included in this link are COVID-19 responses from your Utility.
Utility Responses to COVID-19
Here is a list of resources for how the utitlily companies are responding to COVID-19.
New York
Ohio
| Utiltity | COVID-19 Response |
|---|---|
| www.dukeenergyupdates.com | Important COVID-19 Updates |
