FAQs

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We’ve provided answers to some commonly asked questions regarding service with Kiwi Energy. If you don’t find the answers you are looking for, please contact us toll free at 1-877-208-7636 or email us at info@kiwienergy.us

Service FAQs

How do I become a Kiwi Energy customer?

Start powering your home with Kiwi Energy today by calling toll free 1-877-208-7636. All you need is your utility account number which can be found on your utility bill to complete the sign up. Once enrolled Kiwi Energy will take care of the rest.

What is a variable rate plan?

A variable rate plan allows you to enjoy electricity and/or gas rates that change from month to month based on market fluctuations and conditions. Kiwi Energy offers variable rate plans that are no cost to join with no long term commitment or cancellation fees. Signing up to a variable rate plan gives you the freedom to change or cancel your product at anytime. Variable rate plans provide no guaranteed savings compared to the utility.

What is a fixed rate plan?

Fixed rate plans lock you into one rate for the length of your contract and will charge you the same amount per kilowatt hour of electricity each month until your contract expires, whether the price of electricity rises or falls. You can rest easy knowing that regardless of what may happen in the market your rate won’t change. Once your term is up you will move to a variable rate plan or you can elect to do another fixed rate plan, the choice is yours. Fixed rate plans provide no guaranteed savings compared to the utility.

When do I start?

Once your application has been approved, you will receive one final bill with supply charges from your previous provider, on the following bill Kiwi Energy will be your supplier. You will continue to receive just one single monthly bill from your local utility company for your energy supply and delivery charges. 

How do I pay my bill?

The Utility will continue to bill you and collect payment for both the supply and delivery portion of the bill. Most Utilities offer a range of fast, efficient and convenient payment methods which you can view on their websites.

Will I get a separate bill from Kiwi Energy?

You will continue to receive one monthly bill from your utility. Your Kiwi Energy supply charges will appear on the bill and you continue to pay your utility as you always have.

Can I still pay my bill online?

Yes. You can continue to pay your utility by the same means you always have.

When will the switch occur?

Kiwi Energy will begin your commodity service on your first meter read by your utility following your acceptance into the program, this may take one to two billing cycles. In most cases this means your next bill will include the final charges from your previous supply company, the following bill will will include your supply charges from Kiwi Energy.

Is there any fee for switching?

Kiwi Energy does not charge fees for a ‘standard switch’ of suppliers, most utilities do not charge a fee for switching either.

Will I need new wires, pipes or a new meter?

No. Your energy will always be delivered via the same wires, pipes and meter you have now.

Where do you offer service?

Kiwi Energy currently offers electricity and natural gas service in the Con Edison, National Grid Upstate, National Grid Metro, Central Hudson, NYSEG, RG&E, & National Fuel service areas.

Who do I contact if I experience an outage?

You should contact your local Utility Company. They will normally be able to give you an estimated time for completion. The contact phone numbers for your applicable Utility are listed on your invoice.

Does Kiwi Energy guarantee savings?

Kiwi Energy’s current and historical prices are not an indicator of Kiwi Energy’s future prices. Kiwi Energy does not guarantee any savings. Kiwi Energy’s prices may be higher or lower than the LDC’s supply rate in any given month.

What is the Sales Agreement?

The Sales Agreement is a document outlining all the terms and conditions related to electricity and gas service. These rules set out the rights and responsibilities of both Kiwi Energy and the customer.

What is Consolidated billing?

A billing option that provides customers with a single bill combining charges from more than one service provider and issued by a distribution utility providing delivery service (utility consolidated bill) or by a commodity supplier (ESCO consolidated bill)

What is the Choice Program?

Electricity and natural gas choice programs allow residential and commercial users to select a supplier other than the traditional Utility.